Terms of Service

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Welcome to Redeo. These Terms of Service ("Terms") govern your access to and use of the Redeo platform and all related services (collectively, the "Service") provided by Redeo ("we," "us," or "our"), accessible at redeo.ai. By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to all of these Terms, you may not access or use the Service.

You represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We may update these Terms from time to time in accordance with Section 11 (Modifications to Terms). Your continued use of the Service after any such changes constitutes your acceptance of the revised Terms.

2. Description of Service

Redeo is an AI reasoning platform powered by our inference framework, designed to unlock latent reasoning capabilities in instruct models without extra training.

The Service provides users with access to AI-powered reasoning tools that allow structured, observable, and steerable inference. Through the Redeo platform, users can interact with AI models that engage in deeper reasoning processes, allocate compute dynamically, and produce more thoughtful and reliable outputs.

The Service includes, but is not limited to:

• Access to AI reasoning and inference capabilities powered by the Redeo inference framework
• Tools for steering and observing reasoning processes in real time
• API access for programmatic integration
• Usage-based billing tied to compute consumption
• Documentation, support resources, and related materials

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, subject to applicable law.

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information to keep it accurate
• Maintain the security and confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You may not create multiple accounts for the purpose of abusing the Service, circumventing usage limits, or engaging in fraudulent activity. We reserve the right to suspend or terminate accounts that violate these requirements.

Account verification may be required in certain cases, including but not limited to email verification, identity verification, or payment method verification.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms. You shall not use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Generate, distribute, or promote content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, underlying algorithms, or trade secrets of the Service or Redeo inference framework
• Interfere with or disrupt the integrity, security, or performance of the Service, servers, or networks connected to the Service
• Attempt to gain unauthorized access to any part of the Service, other user accounts, or any systems or networks connected to the Service
• Use automated means (bots, scrapers, etc.) to access the Service for purposes of data extraction, competitive analysis, or service replication without prior written consent
• Resell, sublicense, or redistribute access to the Service without explicit written permission
• Use the Service to develop or train competing AI models or reasoning frameworks without authorization
• Transmit any malware, viruses, worms, or other harmful code
• Engage in any conduct that could damage, disable, overburden, or impair the Service

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this policy, including removing content, suspending or terminating accounts, and reporting to law enforcement.

5. Intellectual Property Rights

Our Intellectual Property. The Service and its original content (excluding user-provided content), features, and functionality - including but not limited to the Redeo inference framework, reasoning orchestration engine, user interface designs, documentation, and associated technologies - are and will remain the exclusive property of Redeo and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, service marks, and trade dress may not be used in connection with any product or service without prior written consent.

Your Intellectual Property. You retain all rights to the content you submit, upload, or input into the Service ("User Content"). By using the Service, you grant Redeo a limited, non-exclusive, non-transferable license to process your User Content solely for the purpose of providing the Service to you, including generating reasoning outputs in response to your inputs.

Output Ownership. You own the outputs generated by the Service in response to your User Content, subject to these Terms. You acknowledge that AI-generated outputs may, in some circumstances, be similar to content generated for other users, and Redeo makes no guarantee of exclusivity or uniqueness of outputs.

Feedback. If you provide Redeo with any feedback, suggestions, or ideas regarding the Service, you grant Redeo a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, reproduce, modify, and incorporate such feedback into the Service without attribution or compensation.

6. Payment Terms and Billing

Usage-Based Billing. The Service operates on a usage-based pricing model. You are charged based on your actual consumption of compute resources and API usage as measured by the Service. Pricing details are available on our website and may be updated from time to time.

Payment Processing. All payments are processed securely through Stripe, Inc. By providing a payment method, you authorize Redeo, through Stripe, to charge your selected payment method for all applicable fees. You represent that you are authorized to use the payment method you provide.

• Billing Cycle: Fees are calculated and billed based on your usage during each billing period
• Payment Method: You must maintain a valid payment method on file at all times while your account is active
• Invoices: Invoices and billing history are available through your account dashboard
• Currency: All prices are listed in USD unless otherwise specified

Taxes. You are responsible for any applicable taxes, duties, or other governmental charges imposed in connection with your use of the Service, other than taxes based on Redeo's net income.

Refunds. Refunds are issued at the sole discretion of Redeo. If you believe you have been billed incorrectly, you must contact us within 30 days of the charge date. Refunds, if approved, will be processed back to the original payment method.

Failed Payments. If a payment fails (due to insufficient funds, expired card, or otherwise), we may suspend your access to the Service until the outstanding balance is resolved. We may attempt to retry failed charges and will make reasonable efforts to notify you of payment failures.

7. Limitation of Liability

Disclaimer of Warranties. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, REDEO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the use of the Service will be accurate, reliable, or complete
• The quality of any content, information, or other material obtained through the Service will meet your expectations
• Any errors in the Service will be corrected

AI-generated outputs are produced by machine learning models and may contain inaccuracies, biases, or errors. You are solely responsible for evaluating and verifying the accuracy and appropriateness of any outputs before relying on them.

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REDEO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers or any personal information stored therein
• Damages resulting from any interruption or cessation of transmission to or from the Service
• Damages resulting from any bugs, viruses, or similar harmful code that may be transmitted to or through the Service by any third party
• Damages resulting from errors or mistakes in AI-generated outputs

In no event shall Redeo's total aggregate liability exceed the greater of: (a) the amount you paid to Redeo in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).

8. Termination and Account Suspension

Termination by You. You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Service will cease immediately. No refunds will be provided for usage already incurred.

Termination by Us. We reserve the right to suspend or terminate your account and access to the Service, with or without cause, and with or without notice, including but not limited to:

• Violation of these Terms or the Acceptable Use Policy
• Conduct that is harmful to other users, the Service, or Redeo's interests
• Extended periods of inactivity
• Failure to pay applicable fees
• Legal requirements or court orders

Effects of Termination. Upon termination:

• All licenses and rights granted to you under these Terms will immediately cease
• You remain responsible for all outstanding fees and charges incurred prior to termination
• We may retain certain information as required by law or for legitimate business purposes
• Sections 5 (Intellectual Property), 7 (Limitation of Liability), 9 (Dispute Resolution), and 11 (Modifications to Terms) will survive termination

Account Suspension. We may temporarily suspend your access to the Service without terminating your account in cases of suspected abuse, pending investigation, or payment issues. We will make reasonable efforts to notify you of any suspension.

9. Dispute Resolution and Governing Law

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Redeo is incorporated, without regard to its conflict of law provisions.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by a mutually agreed-upon arbitration body. The arbitration shall be conducted in English.

Exceptions. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Waiver of Class Actions. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Redeo.

Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose, or it is forever barred.

10. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

• Website: redeo.ai
• Email: business@redeo.io

For billing inquiries and payment-related concerns, please include your account email and any relevant transaction details.

11. Modifications to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Notice of material changes may be provided by:

• Posting the updated Terms on the Service with a revised "Last Updated" date
• Sending a notification to the email address associated with your account
• Displaying a prominent notice within the Service

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree with the new Terms, you must stop using the Service and may terminate your account.

These Terms of Service were last updated on January 1, 2026. Please review them periodically for changes.