Refund & Return Policy

At Redeo, we want you to be completely satisfied with your experience. This policy outlines how refunds and cancellations work for our services, which are billed through Stripe.

Subscription & Payment Overview

• All Redeo subscriptions and usage-based charges are processed securely through Stripe.
• You will be billed at the start of each billing cycle for the plan you have selected.
• Payment methods can be updated at any time from your account settings.
• Invoices and receipts are sent to the email address associated with your account.

Refund Eligibility

Qualifying for a Refund

Refunds may be issued under the following circumstances:

• You were charged for a subscription you did not authorize.
• A billing error or duplicate charge occurred on your account.
• You experienced a significant service outage or degradation that prevented you from using Redeo for an extended period during a paid billing cycle.
• You cancelled your subscription within 7 days of the initial purchase or the start of a new billing cycle and have not made substantial use of the service during that period.

Non-Qualifying Circumstances

Refunds will generally not be issued in the following cases:

• You simply changed your mind after using the service for a significant portion of the billing period.
• You forgot to cancel your subscription before the renewal date.
• Your usage exceeded the limits of your plan, resulting in overage charges that were correctly billed.
• You are requesting a refund for a charge older than 60 days.
• Free trial periods or promotional credits that have already been consumed.

Cancellation Process

You may cancel your Redeo subscription at any time:

• Via Account Settings — Navigate to your Dashboard and select the billing or subscription section. Follow the prompts to cancel your active plan.
• Via Email — Send a cancellation request to billing@redeo.io from the email address associated with your account. Include your account name or user ID for faster processing.

When you cancel:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• You retain access to all paid features until the subscription expires.
• Any unused credits or quotas do not roll over and are forfeited upon expiration.

Refund Request Procedure

To request a refund, please follow these steps:

• Contact us by emailing billing@redeo.io with the subject line "Refund Request."
• Include the following details in your email:
• Your account email address and user ID.
• The charge date and amount you are requesting to be refunded.
• A brief description of the reason for the refund.
• Timeframe — Refund requests must be submitted within 60 days of the original charge date. Requests received after this window may not be eligible.

Our billing team will review your request and respond within 3–5 business days.

Processing Timeframes

Once a refund is approved, here is what you can expect:

• Stripe refund processing — Refunds are submitted to Stripe within 1–2 business days of approval.
• Credit card or debit card — It may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
• Other payment methods — Processing times may vary based on the payment provider.

You will receive an email confirmation once the refund has been initiated. If you do not see the refund after the expected timeframe, please contact your bank first, then reach out to us at billing@redeo.io.

Partial Refunds & Proration

• Mid-cycle cancellations — If you cancel your subscription partway through a billing cycle, you will retain access until the end of that cycle. We do not offer prorated refunds for unused days within a billing period.
• Plan downgrades — If you downgrade your plan, the new rate takes effect at the start of your next billing cycle. No partial refund is issued for the current cycle.
• Usage-based charges — Charges for actual usage (e.g., API calls, compute time) are non-refundable once incurred.
• Promotional or discounted plans — Refunds on promotional plans are calculated based on the amount actually paid, not the listed retail value of the plan.

Changes to This Policy

Redeo reserves the right to update or modify this Refund & Return Policy at any time. When changes are made:

• We will update the "Last Updated" date at the bottom of this page.
• Material changes will be communicated via email to active subscribers at least 14 days before they take effect.
• Continued use of Redeo services after changes become effective constitutes acceptance of the revised policy.

We encourage you to review this page periodically to stay informed.

Contact Information

For all billing inquiries, refund requests, or cancellation support:

• Email: billing@redeo.io
• Website: redeo.ai
• Response Time: We aim to respond to all billing inquiries within 3–5 business days.

For general support or product-related questions, please reach out to:

• Business Inquiries: business@redeo.io

Last Updated: April 2026